Electra NBN2

Migration of monitored fire alarms and lift phones – end of disconnection deferral – Important information

As the National Broadband Network (NBN) rolls out across Australia, Telstra’s existing fixed line networks are being progressively disconnected. Monitored fire alarms and lift phones operating over these networks will cease to operate unless they are migrated to an alternate telecommunications network before the disconnection date for their rollout region.

Monitored fire alarms and lift phones are safety-critical services and there are serious public safety, personal injury and property damage risks if they fail to operate in an emergency situation. Migration of these services to alternate telecommunications networks does not happen automatically and it is important that you make early arrangements to migrate your services by contacting your fire alarm monitoring and/or lift service provider. Importantly, even if your regular phone and internet services have already migrated to the NBN, this does not mean that your lift or monitored fire alarm service has also been migrated.

A disconnection deferral period has been enacted to protect services, registered on NBN Co Limited’s (nbn’s) Fire and Lift Register, and would have otherwise reached their disconnection date before 30 June 2017. The end of this deferral period is now approaching which means that the managed disconnection process will commence for any protected services that initially had a disconnection date prior to 30 June 2017. After 30 June 2017 monitored fire alarm and lift phone services will be disconnected from Telstra’s existing fixed line networks on a business-as-usual basis in line with its Migration Plan.

If you are responsible for a monitored fire alarm or lift phone, and are in an area that is serviceable by the NBN, you will need to contact your fire alarm monitoring and/or lift service provider as soon as possible to arrange migration of your services. Your provider will be able to give advice on the most appropriate migration solution. It is important to note that building owners and managers are responsible for ensuring obligations are met for the operation of monitored fire alarms and lift phones under the relevant building codes and standards. Further information is available in the Migration of Monitored Fire Alarm and Lift Phone Services Good Practice Guide.

nbn maintain a Register of monitored fire alarm and lift telephone services. The Register is designed to help support the safe migration of monitored fire alarms and lift phones from certain existing fixed line networks. To register you will need to provide the monitored fire alarm or lift phone telephone number, details of the building location, and contact details of the person registering.

For more information visit www.communications.gov.au/fireandlift, or to register a service visit www.nbn.com.au/fireandlift or call 1800 687 626.

For a quote to upgrade your lift emergency phone to be nbn compatible, contact Electra Lift today.